TERMS & CONDITIONS 

Location:

We are located 9641 sw 142ct Miami fl 33186. We do not keep bakery items in stock and only bake to order. All pick-ups  must be scheduled in advance. 

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Communication/Questions:

You can reach us via phone, email, Instagram,  Facebook,  whatsaap,  text messages. 

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Pricing Quotes and Custom Orders:

When inquiring about a price quote or a custom order, please provide us with as much information as possible (flavor(s), guest count, size of cake, date and time needed, colors, names, ages, any writing, photos, theme, inside or outside event etc.). 

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If you have any pictures of what you would like, please include those but keep in mind that we do not replicate other people’s work. We can use it as a general guide when decorating your desserts. 

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General Orders

For all non-custom orders you can use our lovely online ordering and change your pick up date and time in the cart. Occasionally dates will be unavailable due to busy schedules and we will try to post those dates in the banner at the top of the screen. 

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Payments

**Prices and Policy subject to change without notice**
You will receive an invoice.
Your order will scheduled after we receive at least 50% of the total of your invoice. 

Deposits are non-refundable. 
The other 50% must be paid before the due day.
Please read everything thoroughly before paying so we can make any adjustments required. Any changes made after a paid invoice may not be accepted. 

Online orders 

When making an order online please make sure you get a confirmation email. If you do not receive a confirmation, please give us a call. Due to limited time constraints we may not always get back to your email to complete certain transactions with you. Also remember that you must put the deposit down on the orders so we can get your cake and/or other desserts started.

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Once you have received the confirmation of your order and it has been approved by you or the responsible party placing the order, you are acknowledging that everything is correct as specified.

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Allergy Warning

Our product may contain or come into contact with common allergens such as Nuts and Nut By-Products, Eggs and Egg By-Products, Milk and Dairy Products, Wheat.

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Refund Policy

Sweet and Creamy has a no-refund policy. Once your order has been pick up or delivered the customer is responsible for the dessert.